IT Solutions for the Motor Trade – At Shiloh, we recognise that the Motor Trade and your Dealership have a unique set of IT requirements. Our IT Solutions and Services ensure your dealership operates effectively with minimum disruptions to staff productivity. Shiloh is an IT partner that really does understand the motor trade, it’s founder previously being a senior manager within the industry left dealership life to found Shiloh after realising the need for specialist independent support and consultancy to Franchised Dealers.
So, if your Dealership has ever experienced any of the following frustrations due to working with an IT partner that is not experienced in the motor trade. Shiloh IS the solution for you.
- Poor system performance due to incompatible Dealer Management Systems (DMS) or manufacturer systems (Dealer Communication Systems -DCS)
- Multiple computers or IT systems running next to each other due to a “lack of compatibility”
- No central communications or information storage solution
- Uncertainty about DMS provider requirements
- Uncertainty about Manufacturer requirements
- Multiple sites without the ability to communicate or share files with each other
Shiloh has now been working in the motor trade for nearly 20 years and employs staff and technicians who have worked in and around the motor trade. Shiloh is able to offer your dealership:
IT System Health Check
One of the greatest sources of frustration and cost with IT comes from poorly configured and poorly maintained systems. With Shiloh IT Solutions for the Motor Trade, we can perform a FREE System Health check will ensure that your IT system is running as efficiently as possible. A senior Shiloh technician will take a strategic analysis of your dealerships IT System and will review:
- Network Security – don’t fall foul of ransomware
- Current network storage requirements and capacity
- Future network storage requirements
- System configuration including networking and routing configuration
- PC and Laptop system specifications
- Microsoft licensing legality
- Backup Configuration and completion
- Anti Virus Protection coverage
- Any other points of concern
IT Solutions for the Motor Trade (include);
Dedicated UK Support Team
Your dealership will be supported by a UK based team with your business having named and dedicated support helpdesk. Our Senior Technicians who will have a comprehensive knowledge of your dealership and system ensuring that any work completed on your dealership IT system is completed effectively and efficiently.
Shiloh Remote Monitoring
Shiloh Remote monitoring is designed to provide you with the peace of mind that your IT equipment is constantly being monitored by our helpdesk team. Critical elements of your IT system are monitored and in the event of potential system danger arising a warning is sent to the support team monitoring your system. Because the warnings that Shiloh remote monitoring provide are proactive it allows any potential problem to be addressed and resolved before it becomes a hindrance to your dealership.
Guaranteed support response times
You don’t have to be worried about waiting around for someone to call you back when working with Shiloh. You are guaranteed to get a response from Shiloh within 1 hour of logging your call, in addition to this you will be constantly updated on the progress of your support incident from beginning to end.
Dealer Management Systems Consultancy
Arguably, the most impactful decision that you as a Car Dealership will make, will be which DMS you choose to administer your business. Outside of Franchise requirements that are also rights and wrongs as to the suitability of a DMS to your particular business. One size does not fit all. Shiloh employs former DMS Vendor Technicians as well as former Senior Dealership Managers. Shiloh also has a long history of consulting for manufacturers on the suitability of DMS offerings.
So whether you are looking at Autoline from CDK, Pinnacle by Pinewood, Power or Automate from Reynolds and Reynolds, Navigator, Evolution from Gemini Systems or one of the smaller offerings the Shiloh Team are the perfect partner to assist and advise. Consultancy from us could just be the best decision that you make saving your business thousands in costs and downtime.